Issues arise. Challenges present themselves. And problems rear their ugly heads. It’s the way of the credit union world. But if your issues, challenges and problems aren’t tackled head on, they can rapidly snowball and permanently damage your members’ experience, your brand and your bottom line.
When you begin the process of problem resolution, are you really listening to what your members are saying, or are you just hearing what you want (or expect) to hear? Have you actually walked in members’ shoes, or only taken a stroll through your own assumptions?
Success in this oh-so-critical arena requires an industry-tested system engineered to jolt your credit union’s processes, sales and service goals into the next level.
Through The Echo Project®, Raoust+Partners will help you build:
Don’t confuse The Echo Project® with other types of member surveys or studies because here is what it is NOT:
The Echo Project® is specifically designed to implement solutions within all facets of a credit union. Here are just a few examples of how The Echo Project® can be deployed:
We’ve helped turn member feedback into sales and service business plans for credit unions just like yours across the nation. Get in touch and see what The Echo Project® can change for you.
The Echo Project is a federally registered trademark owned by Raoust+Partners and may not be used displayed or reproduced by any other party without the express written permission of Raoust+Partners.